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FAQ

Help centre

Frequently Asked Questions

Everything you need to know about ordering from Celtic Cross Online

Shipping & Delivery

Do you ship to the USA and Canada?

Yes! We offer free shipping to the USA and Canada on all orders. All duties and import tariffs are fully included in your price — no hidden charges at the door.

How long does delivery take?

Most orders ship from Dublin within 24 to 48 hours. Delivery to the USA typically takes 5 to 8 working days. UK and Europe 3 to 5 working days. Australia 7 to 10 working days.

How do I track my order?

Once your order is dispatched you will receive a shipping confirmation email with a tracking number. You can also visit our Track Your Order page for more details.

Returns & Guarantees

What is your returns policy?

We offer a 30 day returns policy on all unworn items. Please contact us at sales@celticcrossonline.com to arrange a return. See our full Returns Policy.

What if my item arrives damaged?

If your item arrives damaged please contact us immediately at sales@celticcrossonline.com with a photo and we will arrange a replacement or full refund.

Payment

What payment methods do you accept?

We accept PayPal, Visa and Mastercard. All transactions are secure and encrypted.

Are there any hidden charges?

No. All duties and import tariffs are fully included in your price. There are no surprise charges on delivery to the USA or Canada.

Hallmark & Authenticity

Are your pieces hallmarked?

Yes! Every piece is individually hallmarked by the Irish Assay Office at Dublin Castle — Ireland's independent guarantee of metal purity since 1637. Read more on our Irish Hallmark page.

What does the Celtic Cross mean?

The Celtic Cross combines the Christian cross with a ring representing eternity. Read more on our Celtic Cross Meaning page.

Still have a question? We are a real team in Dublin and happy to help.
Email: sales@celticcrossonline.com  |  Phone: +1 (800) 576-6694