Cross Jewelry - Order and Delivery Information
Cross Online offers free shipping on all jewelry items to United
States, Canada, UK and Ireland destinations.
are three additional shipping options available:
Delivery: 1 - 3 days by FedEx for an additional charge of $25.00.
International Airmail for an additional charge of $7.00.
Shipping. This $8.00 charge is mandatory for all international
orders (All countries except for US, UK Canada & Ireland).
select any of these additional shipping options during the order
Cross Online jewelry is handmade and hallmarked in Ireland.
Although we endeavour to fulfill all orders within 14 days, on occasion
we may require 21 days for delivery.
receive a 'Delivery Confirmation' email when your order has been
you have any questions about our shipping policy, please do not
hesitate to contact
checkout gives you the option of paying for your purchase by credit
card. We accept Visa and Mastercard and PayPal.
you place an online order with Celtic Cross Online you will
receive an automated 'order confirmation' e-mail confirming that
we received your order.
You can also pay for your order by check or money order by mailing
it, along with your order details to:
29 Fitzwilliam St. Upper
make checks payable to 'Irish Shops Online'.
wish to pay for your order by any other means please contact a Celtic
Cross Online representative by calling 1800 353 3186 or by emailing
are listed in US Dollars. If you wish to know the price of an item
in your local currency please use our currency
any reason you are unsatisfied with your purchase, we will refund
the full purchase price paid for that item if is returned to us
in its original condition within 30 days of receiving it. A credit
will be issued to the sender's credit card immediately upon receipt
and inspection of the item.
need to return an item please ship it to:
29 Fitzwilliam St. Upper
include a note with the package stating your full name and/or order
number and stating action to be taken. If the return item is valued
at more than $100 we suggest that you use a 'delivery confirmation'
if you need to exchange the jewelry item for another size or type,
please mail it to the above address. Please include a note with
the package stating your full name and/or order number and action
to be taken.
customs declaration label please state: "Return Item. Goods
of Irish Origin." (This avoids the package being delayed in
customs on the way back into Ireland.)
an engraving service at a cost of $2.00 per lettter. Please provide
us with your engraving request by clicking on the 'contact us' link
at the end of the order form. We will add the cost of engraving
to your bill.
note, engraved items may not avail of our return policy.
information including your credit card number is received on a secure
SSL server. Your personal information is not stored on our servers.
Information is automatically deleted once the order is shipped.
Cross Online asks customers to supply various personal data
when placing an order, such as name and address, credit-card information,
and email address. We use this data only for the purpose of fulfilling
an order, or communicating with the customer or shipper about the
status of an order. We treat this customer information as private
and confidential, and we will not disclose this information to other
individuals or organizations unless required by law. We will not
distribute customer information to be used in mailing lists, surveys,
or any other purpose other than what is required to perform our
services. Celtic Cross Online is committed to safeguarding
the privacy of our customers' personal data.