Shipping and Return Policy

Shipping

Celtic Cross Online offers free shipping on all jewelry items to United States, Canada, UK and Ireland destinations.

There are three additional shipping options available:

  • Express Delivery: 1 - 3 days by FedEx for an additional charge of $25.00.
  • Registered International Airmail for an additional charge of $7.00.
  • International Shipping. This $8.00 charge is mandatory for all international orders (All countries except for US, UK Canada & Ireland).

You may select any of these additional shipping options during the order process.

All Celtic Cross Online jewelry is handmade and hallmarked in Ireland. Although we endeavour to fulfill all orders within 14 days, on occasion we may require 21 days for delivery.

You will receive a 'Delivery Confirmation' email when your order has been shipped.

Should you have any questions about our shipping policy, please do not hesitate to contact us.

Order Process

Our fully-secure checkout gives you the option of paying for your purchase by credit card. We accept Visa and Mastercard and PayPal.

After you place an online order with Celtic Cross Online you will receive an automated 'order confirmation' e-mail confirming that we received your order.

You can also pay for your order by check or money order by mailing it, along with your order details to:

Irish Shops Online
29 Fitzwilliam St. Upper
Dublin 2
Ireland

Please make checks payable to 'Irish Shops Online'.

If you wish to pay for your order by any other means please contact a Celtic Cross Online representative by calling 1800 353 3186 or by emailing sales@celticcrossonline.com.

All prices are listed in US Dollars. If you wish to know the price of an item in your local currency please use our currency conversion page.

Return Policy

If for any reason you are unsatisfied with your purchase, we will refund the full purchase price paid for that item if is returned to us in its original condition within 30 days of receiving it. A credit will be issued to the sender's credit card immediately upon receipt and inspection of the item.

If you need to return an item please ship it to:

Irish Shops Online
29 Fitzwilliam St. Upper
Dublin 2
Ireland

Please include a note with the package stating your full name and/or order number and stating action to be taken. If the return item is valued at more than $100 we suggest that you use a 'delivery confirmation' service.

Similarly, if you need to exchange the jewelry item for another size or type, please mail it to the above address. Please include a note with the package stating your full name and/or order number and action to be taken.

On the customs declaration label please state: "Return Item. Goods of Irish Origin." (This avoids the package being delayed in customs on the way back into Ireland.)

Engraving

We provide an engraving service at a cost of $2.00 per letter. Please provide us with your engraving request by clicking on the 'contact us' link at the end of the order form. We will add the cost of engraving to your bill.

Please note, engraved items may not avail of our return policy.

Security

All order information including your credit card number is received on a secure SSL server. Your personal information is not stored on our servers. Information is automatically deleted once the order is shipped.

Celtic Cross Online asks customers to supply various personal data when placing an order, such as name and address, credit-card information, and email address. We use this data only for the purpose of fulfilling an order, or communicating with the customer or shipper about the status of an order. We treat this customer information as private and confidential, and we will not disclose this information to other individuals or organizations unless required by law. We will not distribute customer information to be used in mailing lists, surveys, or any other purpose other than what is required to perform our services. Celtic Cross Online is committed to safeguarding the privacy of our customers' personal data.